In pursuit of alternative dispute resolution
Cheah Chor Sooi | 21 Apr 2017 00:00
The Securities Industry Dispute Resolution Centre (Sidrec) encourages alternative dispute resolution (ADR) as an avenue to resolve monetary disputes between investors and its members who are made up of banks, brokers, fund/unit trust management companies as well as providers and distributors of private retirement schemes.

The informality of such dispute avenue – as opposed to courts – makes the former a more comfortable and less intimidating venue for most people, while the confidentiality of the process encourages more open and constructive discussions.

“ADR can also be much less time-consuming and cost-effective,” Sidrec chairman Datuk Ranita Mohd Hussein tells FocusM. “Indeed, investors with claims of up to RM250,000 pay nothing to use Sidrec’s services.”

In fact, Sidrec does not lack the required expertise to settle claims. Its case managers, mediators and adjudicators are adequately-trained professionals who possess a strong knowledge and understanding of the regulatory and market framework as well as a practical understanding of market processes and products.

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