Embracing new technology for shopping malls
Anthony Dylan, a member of the Malaysia Shopping Malls Association | 12 May 2017 00:30

THE shopping mall and retail industry is at a crossroads. This involves the millennials, Generation Z and technology.

Challenges faced by retailers and shopping mall owners as well as managers revolve around the debate of supply and demand of retail space and also the issue of online versus offline.

However, too often many would jump onto the bandwagon of either defending brick-and-mortar shops or online in a realm of the web and apps. Many a time we read of debates and opinions on which is superior. The issue is not about which is better. It is about the opportunity to bridge the gap. Bridging gaps has always been the main focus of a good relationship even in business.