MALAYSIA Airlines Bhd seems to be at a loss on how to stem its ballooning losses. It has tried cutting unprofitable routes, slashing its workforce, sell assets, revise its catering contract and many other measures.
Its latest move is to do away with free check-in baggage for domestic flights, a measure which it hopes will reduce fares and increase its load factor. Beginning April 8, domestic passengers on MAS economy class were given the option to select a combination of bundled fares and services and pay for them.
This led to confusion with some passengers claiming on social media that MAS was imposing additional charges on baggage. This was later denied by the airline.
Not withstanding its clarification, the move to charge for checkin baggage on domestic flights will undoubtedly irk loyal MAS passengers, who are used to paying higher fares for the comfort of flying on a full-service carrier which includes free check-in baggage.