CIMB Group Holdings Bhd has confirmed that one of its employees based at its call centre in Menara Southern Bank (MSB), Bukit Damansara, Kuala Lumpur, has tested positive for the Covid-19 virus. The staff is currently being treated at a government hospital. Contact tracing is being conducted, with all those in direct contact with the affected employee placed under home quarantine, until given the appropriate medical clearance.
The Call Centre has been closed to undergo a thorough sanitisation and deep cleaning. “Whilst all our other call centres are still operational, the temporary closure of MSB will impact the number of calls we are able to attend to this morning. We seek the understanding of all customers as we work hard to get the call centre up and running again,” CIMB said in a statement.
The group had earlier implemented several precautionary measures to ensure the well-being of customers and staff, which include a mandatory travel declaration policy, hygiene and social distancing measures at both the head office and branches, it added. — March 30, 2020, Bernama
