ALLIANZ General Insurance Company (M) Bhd has joined commercial banks which have been extending loan moratorium up to six months for their flood-hit customers by offering fast claims settlement to those residing in flood-prone areas in Johor and the East Coast.
To facilitate the fast claims settlements, Allianz General has currently positioned its Claims Caravan in Johor Bahru as well as two Allianz-branded 4x4s in Kemaman and Dungun, Terengganu, with one 4×4 to rove between Maran, Mentakab, Tajau and Temerloh in Pahang.
Allianz General’s customers can call 1-800-22-5542 and an adjuster will be sent to survey the affected property within 24 hours, according to its head of claims Damian Williams.
“We have deployed our 4x4s and claims caravan since Jan 4 to provide our customers in Johor and the East Coast quick, seamless claims service,” explained Williams.
“It is never easy to deal with a flood, and as an insurer, the best help we can provide is to pay out claims a little faster so that our customers can kick-start their recovery process a lot quicker.”
The company will continue to carry out the initiative until the flood situation subsides, while adhering to the Government’s guidelines following the re-enforcement of various levels of movement control order (MCO 2.0) around the country.
For individual policyholders (such as Smart Home Cover), the general insurer is providing full claims settlement or an interim payment within five days after the site visit from the adjuster.
Those with fire insurance (commercial lines) can expect an interim payment within five days after the visit from the adjuster with full claims settlement being paid between 21 to 28 days after the visit from the adjuster.
“However, if for any reason, the company is unable to settle the claim before day 28, then a second interim payment will be made,” added Allianz General.
For further enquiries, kindly contact Allianz Malaysia via [email protected] or at 1-300-22-5542 from Monday to Friday between 8am and 8pm. – Jan 15, 2021
