COMMERCIAL and industrial adoption of AI in Malaysia is at a nascent stage, but is steadily gaining traction.
Enterprises are increasingly leveraging AI to drive data-informed decisions and automation to enhance efficiency and transform service delivery models.
“This typically involves the deployment of autonomous and semi-autonomous systems, such as drones, robots, intelligent machinery, software and cloud-based solutions, powered by AI,” said Kenanga Research (Kenanga).
AI-powered systems depend on continuous data exchange and real-time feedback loops between users and machines, supported by sensors, edge devices, and cloud infrastructure.
These deployments require ultra-low latency and high network reliability across both mobile and fixed networks.
Hence, this is where 5G plays a critical role. Its advanced capabilities (low latency, high-throughput, network slicing, massive device connectivity) addresses the limitations of legacy 4G technology and complements fixed networks in enabling delivery of AI systems.
At this juncture, the enterprise segment is best positioned to unlock AI and 5G’s full potential, far more than the consumer market.
As such, monetisation opportunities for 5G services emanate from enterprises, where the value proposition is clear and immediate.
Recognising this, Malaysian telcos are now positioning themselves as enablers of integrated AI solutions, moving beyond their traditional role as pure connectivity providers.
This shift is made possible through strategic partnerships with technology vendors, including robotics companies (Garuda, HelloWorld, Infinium, Weston), as well as equipment providers (HEXA IoT, Medilink Global, iFleet).
“While these partners handle the deployment of AI devices and software, CDB will focus on delivering the underlying connectivity infrastructure, including 5G sites, private 5G networks, and fiber -based solutions,” said Kenanga.
However, enterprise awareness and understanding of commercial and industrial AI use cases remain limited, limiting widespread adoption. This is precisely where CDB’s RM55 mil AiX Center plays a pivotal role.
As a live showcase facility, the AiX Centre demonstrates practical, real-world applications of AI and 5G across key verticals.
This enables businesses to fully appreciate these technologies and accelerate their adoption. Notable AI use cases that are featured at AiX are applicable to the following key sectors:
Drones and robots manage inventory
AI-powered inventory management systems deploy autonomous drones and robots to perform fully automated stock-taking. Equipped with high-resolution cameras and computer vision technology, these machines scan and identify inventory with precision, eliminating human error.
Under low-lighting conditions, the drones effortlessly navigate high shelves spanning multiple floors, while robots transport heavy loads.
According to DHL Malaysia, their AI system reduced electricity consumption and improved operational efficiency by more than 20-fold, with up to 100% accuracy.
Smart poles: Blending surveillance, connectivity, and urban advertising
Smart poles are AI-powered infrastructure equipped with sensors, high-definition cameras, digital displays, and energy-efficient LED lighting.
They serve multiple functions, including real-time surveillance, traffic monitoring, weather tracking, population count, and behavioral analysis, enabled by AI-driven software.
These poles also double as public WiFi access points and digital advertising platforms, enhancing urban connectivity while generating advertising revenue.
CDB is currently in advanced discussions with Majlis Bandaraya Kuching Selatan (MBKS) for the deployment of smart poles within its jurisdiction.
To recap, five smart poles were launched by Dewan Bandaraya Kuching Utara (DBKU) in December 2024 as part of Kuching’s broader smart city initiative.
AI robot arms replace doctors in performing ultrasound scans
Adaptive medical robots can autonomously conduct ultrasound scans to examine internal organs.
Equipped with AI-driven precision scanning, force-controlled movement, and real-time contour tracking, these robotic arms dynamically adjust to a patient’s body contours, ensuring optimal probe-to-skin contact pressure.
This consistent force application enhances scan accuracy and reliability to produce high-quality medical images.
AI-trained robodogs tackle hazardous tasks at O&G facilities
The undisputed star of our AiX site visit was the endearing and clever robodog by Weston Robot, which captivated participants as it attentively responded to voice commands.
Beyond its charm, these robodogs hold practical value for deployment at oil and gas platforms, refineries, and petrochemical plants, where they can help streamline maintenance operations.
Built to withstand hazardous environments with restricted human access or safety risks, robodogs are a compelling solution to enhance operational safety, efficiency, and remote inspection capabilities.
While AI adoption in Malaysia’s commercial and industrial sectors is still in its early stages, the integration of 5G infrastructure and strategic industry partnerships is accelerating its growth.
The AiX Center serves as a critical catalyst, bridging the knowledge gap by demonstrating practical, high-impact AI use cases across various sectors.
From autonomous inventory drones to smart medical robotics and AI-powered infrastructure, these innovations highlight the transformative potential of AI when combined with reliable, high-speed connectivity.
As enterprise awareness deepens and deployment scales, Malaysia is poised to unlock significant value from AI and 5G technologies—paving the way for smarter, safer, and more efficient industries. —June 11, 2025
Main image: Reinersct
