GD Express (GDEX) has adopted Nutanix’s Hybrid Cloud technology to keep up with e-commerce demands, causing GDEX to achieve a threefold increase in business transactions since the technology was implemented.
With the e-commerce sector expected to contribute 20% to the digital economy in 2020, reaching as high as RM170 bil, GDEX’s business-to-consumer (B2C) operations have tripled in transactions in the last three years, representing 35% of the company’s overall business.
To continue on this growth path, GDEX needed to ensure compliance with service level agreements (SLAs).
Prior to adopting the Nutanix solution, GDEX was already managing up to 180,000 consignments a day, and each of these passed through multiple shipment tracking points before reaching its destination.
The tracking points generate data that offers visibility on the shipment status, creating a myriad of records that needed to be processed and stored efficiently.
GDEX managing director and group CEO Teong Teck Lean said: “The logistics industry is fast changing, and the pandemic has made the business landscape even more challenging to navigate. As a customer-focused and technology-driven company, we partnered with Nutanix to ensure that we are always ready to adapt to changes in customer and market demands.”
The company has since put in place three Nutanix Clusters and migrated all its core applications for governing shipments to the Nutanix Enterprise Cloud platform.
Using the Nutanix AOS and Nutanix Prism Pro, the company’s IT team now manages server, storage and networking resources through a single pane of glass.
After leveraging on Nutanix’s technology, GDEX’s operations now run smoother regardless of the volume of shipments.
Nutanix’s platform enables GDEX to scale in minutes to accommodate large order spikes for key e-commerce events such as the “11.11”, resulting in an approximately 100% increase in GDEX’s overall business revenues.
On this, GDEX special project advisor Charles Ong said: “We would not have achieved this success if we continued with our legacy infrastructure. The cost of scaling and management would have eaten into our margins, but with Nutanix, we are able to sustain and scale our operations to consistently meet customer and market demands.” – Dec 3, 2020
