IT pays handsomely to put one’s customers first by prioritising their interest for this is key to creating repeat customers who can eventually be one’s loyal customers.
Such is the experience with integrated engineering solutions provider Kelington Group Bhd given many of its project orders are coming from repeat customers.
Most recently, its wholly-owned subsidiary Kelington Technologies Sdn Bhd has secured a RM50 mil contract under its process engineering division from Stolthaven (Westport) Sdn Bhd, a reputable global provider of high quality storage and distribution services for chemicals, clean petroleum products, gas vegetable oils, biofuels and oleochemicals.
Kelington will be undertaking the engineering, procurement, and construction (EPC) works related to the oil products storage tanks for the Tank Pit 8 Expansion Project located in Port Klang (Selangor).
Having commenced on July 14, the project is slated for completion by October 2022.
Inclusive of this new contract win, Kelington has so far clinched approximately RM195 mil of new orders in 2021 which lifted its outstanding orderbook to RM454 mil as of July 2021.
“We are delighted to be given the opportunity to be a part of our repeat customer’s expansion plans for its terminal facilities,” commented Kelington’s CEO Raymond Gan Hung Keng.
“The group has been working with this customer since 2018 and having to support its growth journey has been fruitful for us.”
Gan said the trust that Kelington received from its repeat customers is a testament to the company’s diverse engineering capabilities and discipline in adhering to the highest compliance standards.
“We have also been receiving a surge in tender invites from our existing and new customers from across our key operating markets which includes Malaysia as businesses are resuming its expansion activities that were put on hold last year,” he pointed out.
“This is a good indicator for us – and should the momentum sustain – we hope to achieve another all-time high orderbook. With an acceleration in the global vaccination programme, we hope to see an improved operating landscape across our key operating markets.”
At 4.02pm, Kelington was up 1 sen or 0.86% to RM1.17 with 5.28 million shares traded, thus valuing the company at RM755 mil. – July 15, 2021
