MOTORISTS who are not at fault in accidents can now claim directly from their own insurer without losing their No-Claim Discount (NCD), under Bank Negara Malaysia’s (BNM) revised motor insurance policy.
BNM’s Consumer and Market Conduct Department deputy director Lailatul Akma Mohd Shukor said the “Own Damage Knock-for-Knock” option allows comprehensive policyholders to repair their vehicles through their own insurer instead of waiting for the at-fault driver’s insurer.
The scheme speeds up repairs, removes out-of-pocket costs, and preserves the driver’s NCD. Claims can be made by submitting a police report and required documents, she said in a BFM podcast.
The reforms also shorten claim processing times – by 20 working days for own damage and up to 80 working days for third-party property damage.
BNM also launched Digital Roadside Assistance for authorised towing, workshop access, and online submissions. Unresolved cases can be referred to the Financial Ombudsman Service. — Aug 30, 2025
Main photo credit: Pixabay
