TELEKOM Malaysia Bhd (TM) has resumed its Unifi internet installation services at customers’ premises located in areas designated as Covid-19 Green Zones by the Health Ministry and National Security Council (MKN), starting yesterday.
TM in a statement today announced that for service restoration activities, its technical team would attend to any service issues including working inside their premises, provided that the premises is located in a Green Zone.
For those residing in the Yellow and Red Zone areas, the restoration activities would be carried out up to the distribution point only and customers need to set up their customer premises equipment themselves with assistance from the TM technical team.
“However, restoration activities will continue as is currently being done for premises (internal and external) for hospitals, clinics and other critical agencies.
“Meanwhile, for new Unifi Home customers residing in the Yellow Zone areas who are awaiting installation of their fibre broadband services, they will be provided with Unifi Air as a temporary solution to their broadband internet access,” the statement said.
Meanwhile, TM’s group CEO Datuk Noor Kamarul Anuar Nuruddin said the decision to resume the installation and restoration services at customers’ premises was to enable them to continue to enjoy seamless broadband services.
“We have put in place the necessary safety protocols, in compliance with the guidelines set by the Health Ministry, MKN and the Malaysian Communications and Multimedia Commission (MCMC) as the safety and health of our customers and employees remain our top priority,” he said.
For any further information, the public can visit TM’s official website at www.tm.com.my. — April 24, 2020, Bernama
