BNM approves resumption of CCRIS access for Experian Malaysia

BANK Negara Malaysia (BNM) has accepted the findings of the security assessment provided by Experian Information Services (M) Sdn Bhd and is restoring the latter’s access to the Central Credit Reference Information System (CCRIS) with immediate effect (Oct 25).

Experian’s services and reports containing CCRIS data will then be available as normal to all businesses and consumers.

On Sept 30, the central bank issued a temporary suspension of CCRIS access to all credit reporting agencies (CRAs) including Experian as a proactive and precautionary measure due to a credible cyber threat.

In line with BNM’s directive, Experian conducted an extensive internal security investigation and engaged an independent global expert in cyber security to conduct a security compromise assessment.

All investigations have found no evidence of any compromise in Experian’s systems, servers or facilities. Experian has also actively supported BNM in their investigation by providing all relevant compromise assessment documentation as requested by the central bank on Oct 14.

Dawn Lai

Consequently, BNM has lifted the suspension of Experian’s access to CCRIS.

“As cyberthreats mount and the complexity of such threats advance, Experian understands how critically important it is for us to maintain global, best-in-class information security systems and protocols in place to protect the data integrity of businesses and consumers today and for the future,” commented Experian Malaysia’s CEO Dawn Lai.

“As the first CRA in Malaysia to have its CCRIS access reinstated, Experian is currently working actively with clients and consumers to provide the support they may need to re-establish any information gaps they may have experienced over the course of this temporary disruption.

“Our goal is to enable them to return to business as usual expeditiously, with the highest level of service and commitment they have always received.”

Meanwhile, Experian will continue to make its JagaMyID identity monitoring service available for free for three months to all Malaysians as a precautionary measure to help Malaysian consumers safeguard their identities on the dark web.

Consumers are encouraged to register for their free three-month subscription to Experian JagaMyID at https://www.mycreditinfo.com.my/ before Oct 31. – Oct 25, 2021

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