E-hailing drivers, delivery riders should be priority group for vaccination

By Amanda Yeo


ALTHOUGH the current administration is trying their best to have every Malaysian citizen vaccinated, e-hailing drivers and delivery riders, who are known as unsung heroes in the service delivery area were not included as the priority group to be vaccinated.

Based on the guideline from the COVID-19 Vaccine Supply Access Guarantee Special Committee (JKJAV) on March 1, phase 1 of vaccination involves 500,000 medical and non-medical frontline personnel and will complete in April.

Up to date, phase 1 of vaccination comprises two categories:

  1. Frontliners in contact with COVID-19 test samples including at private facilities; medical, dental, pharmaceutical and lab officers; as well as paramedics and auxiliary support staff; and
  2. A large group who are at risk but not directly exposed, including general practitioners, private dentists, complementary medicine practitioners and private laboratory staff. Security personnel, the National Welfare Department, haemodialysis centre operators, teachers with co-morbidities, ministers and elected representatives are non-health frontliners who could receive vaccination during phase 1.

Despite the vaccination among ministers and elected representatives might generate greater public confidence, e-hailing drivers and delivery riders who work long hours and require physical presence to perform their job perhaps should be the ones to be vaccinated in advance.

E-hailing drivers and delivery riders are known as uncelebrated frontliners who are always exposed to the sun and rain to make ends meet.

After losing their regular jobs arising from the COVID-19 pandemic, many became full-time e-hailing drivers or delivery riders. Hence, the statistics of those involved in e-hailing and delivery services last year will likely become higher than in previous years.

In 2019, there were 466,600 workers involved in the gig sector compared with 559,900 workers in 2018, according to the Department of Statistics Malaysia (DOSM).

In addition, The Centre, a local think tank, indicated in its recent findings that gig platforms such as Grab and Foodpanda experienced a surge in demand for delivery services and delivery rider applications since the enforcement of the first movement control order (MCO) in March last year.

The movement restrictions from the MCO and conditional MCO (CMCO) led more people to place orders online. In turn, this has generated higher revenue among the food delivery service providers – showing a growth of 7.3% and 14.5% in the first quarter (Q1) and second quarter (Q2) of 2020 respectively.

Even though the e-hailing sector recorded a contraction of revenue at 16% and 68.8% in Q1 and Q2 of last year respectively, the e-hailing sector saw the highest rebound in revenue with a 237.8% growth in the third quarter when economic activities reopened from June 10 last year.

To fulfil the rising orders from work from home customers, some of the e-hailing drivers and delivery riders had to work more than eight hours a day without having the time to enjoy proper meals. They had to rush from one destination to another to reduce the waiting time among customers, ensuring the food are well-served.

E-hailing drivers and delivery riders are the ones who not only earn a living to keep life going for their family but are also helping to expand the economic chain of traders. The sacrifice made by e-hailing drivers and delivery riders received attention from Prime Minister Tan Sri Muhyiddin Yassin during his visit to Grab Drivers Centre in Petaling Jaya at the end of November last year.

Meanwhile, an additional 10,000 e-hailing drivers and delivery riders since the first imposition of the MCO in March last year implies that now is the time for the Government to work closely with 33 e-hailing providers in the country.

By going beyond the auspices of the Ministry of Science, Technology and Innovation (MOSTI), Ministry of Health Malaysia (MOH) and the National Security Council (NSC), all e-hailing drivers and delivery riders in Malaysia eventually would receive vaccination soon.

As Grab launched a Southeast Asia region-wide vaccination programme to increase vaccine access and education for all stakeholders on its platform since Feb 4, JKJAV perhaps could consider Indonesia’s approach – collaborating with Grab to initiate drive-thru vaccination service centres across Malaysia, where it could prioritise vaccination for almost 500,000 Malaysian gig workers on the platform in several phases.

As phase 1 of vaccination will complete in April, JKJAV perhaps could arrange 20% of the gig sector workers (ie, around 100,000 individuals) to be vaccinated during phase 1 of vaccination, followed by 40% of workers (i.e., 200,000 individuals) in phase 2 and 3 which begin in April and May respectively.

To ensure all e-hailing drivers and delivery riders are vaccinated, JKJAV shall work with 33 e-hailing providers in the country to mark and include all of them onto their map, especially those in semi-urban areas or rural areas.

When the Government could provide vaccination for all e-hailing drivers and delivery riders by the year end, Malaysia would establish social safety net among e-hailing drivers and delivery riders, driving renewed economic activities in the new normal. – March 19, 2021


Amanda Yeo is Research Analyst at EMIR Research, an independent think tank focused on strategic policy recommendations based on rigorous research.

The views expressed are solely of the author and do not necessarily reflect those of Focus Malaysia.


Photo credit: FMT

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