THE Employees Provident Fund (EPF) will be resuming “Age 50/55/60 Withdrawals” and mobile i-Akaun activation services from Wednesday, May 6, at approved branches throughout the country.
The retirement fund said the services are available at branches in states that are implementing the Conditional Movement Control Order (CMCO) guidelines as well as Selangor and Negeri Sembilan.
Branches in Penang, Kedah, Kelantan, Pahang, Sabah and Sarawak will remain closed until further notice, it said in a statement.
“The EPF knows the imposition of the MCO since March 18 was a necessary measure, but we were very concerned as further MCO extensions meant that services requiring face-to-face transactions, such as withdrawals and mobile i-Akaun activation, were disrupted.
“With the CMCO announced recently, we are very pleased to announce the resumption of some of these services at approved branches throughout the country,” said chief executive officer Tunku Alizakri Alias.
As the EPF places the health of members and staff as its top priority, it would enforce strict conditions for the identified branches which include, among others, to limit the exposure of members and staff at all times, only simple and fast transactions requiring no physical contact, that is Age 50/55/60 withdrawals and mobile iAkaun activation services will be available at branches.
Employers are not allowed to visit branches as all services can be conducted via contacting the Employer Advisory Services officers and all members must follow the EPF social distancing measures during their visit.
The EPF also said member visits can only be made by appointments via the Janji Temu Online facility within the EPF website, www.kwsp.gov.my beginning tomorrow.
“I appeal to our members’ patience to allow the EPF to evolve to this new norm as quickly as possible,” said Tunku Alizakri, adding it will be able to deliver 100% of its services through all its physical (branches, outreach and kiosks) and electronic (call centre, website and mobile) channels in the very near future. — May 4, 2020, Bernama
