THE Malaysian Communication and Multimedia Commission (MCMC) said today it has commenced investigation into a complaint that TM had reduced the upload speed of its 500 megabits per second (Mbps) Unifi package launched last month.
According to the complaint, the 500Mbps Unifi package offered an upload speed of 200Mbps to subscribers. However, upon checking TM’s website, the complainant realised that the upload speed had been reduced to 100Mbps from Sept 2, 2020.
MCMC, in a press statement today said, several online news portals had also highlighted the issue saying they believed consumers were misled by the upload speed offered in a Unifi package that was advertised last month.
It said: “If preliminary investigation reveals that TM had violated consumer interests, MCMC would not hesitate to take action against the service provider.”
MCMC assured the investigation would be carried out in a fair and transparent manner, adding the Multimedia and Communications Act 1998 safeguarded telecommunication consumers’ interests.
Meanwhile, The Star reported TM responded to the issue, saying it did not change the upload speed.
It has said that the initial 200Mbps upload speed advertised was due to misprint in marketing material. – Sept 20, 2020