smart Malaysia launches “Hello smart App” to revolutionise EV ownership experience

AS the highly anticipated official launch of the smart #1 electric vehicle (EV) approaches in just a few months, smart Malaysia is generating excitement in the EV market by unveiling the first version of its groundbreaking “Hello smart App”.

“In our quest for a user-friendly digital journey, smart Malaysia is committed to boosting the connection between smart vehicle owners and their cars. We are thrilled to introduce the Hello smart App, which takes integration to the next level, keeping users in the loop and connected.

“We believe this app will deepen our owners’ affection for the brand by offering an innovative and all-encompassing experience,” said smart Malaysia CEO Zhang Qiang.

This innovative application is set to redefine the digital personalisation of the smart Premium customer experience, embodying the company’s commitment to empowering smart #1 customers with seamless integration of technology into their daily routines, unparalleled convenience and an elevated ownership journey.

The Hello smart App, with its user-friendly four-tab layout, promises to transform the EV landscape in Malaysia, simplifying and enhancing the digital journey for EV enthusiasts.

The Discover tab serves as a gateway to the latest news, events and a vibrant community page. Users can access digital product e-brochures and receive notifications, ensuring they stay informed and connected.

Next, the Vehicle tab empowers users to personalise their vehicles, estimate monthly payments, apply for loans, book services, and access real-time vehicle information such as battery status, charging status, driving range and location.

Remarkably, users can remotely control functions like the air conditioner, doors, windows and even schedule charging times for maximum convenience.

Meanwhile, the e-Mall tab takes users to a virtual store where they can explore official smart merchandise and accessories while earning loyalty points that can be redeemed for exciting rewards.

The Profile tab summarises all the smart app functions and offers personalisation options, allowing users to tailor their digital experience.

In a bid to address range anxiety, smart Malaysia has introduced several pioneering features in the Hello smart App, which are the first of their kind in the Malaysian EV market:

  1. Live charging map and navigation system: The app collaborates with stakeholders in the EV charging ecosystem to provide a comprehensive EV charging map. This real-time map includes information on the availability of charging points, with 70% of public charging points already integrated. Users can locate available charging points, initiate charging and make payments, eliminating the need for multiple apps and alleviating range anxiety.
  2. Vehicle booking and financing loan application: The app streamlines the loan application process, setting new standards for convenience and accessibility in EV ownership.
  3. One-stop service home charging solution: Users can easily purchase, install and schedule appointments for smartCharge home chargers through this feature, saving time and hassle.
  4. Community engagement: The app includes a community page where smart enthusiasts can connect, share experiences and exchange insights. Users earn loyalty points by inviting friends to purchase smart cars, which can be redeemed for official merchandise, accessories and charging solutions from the e-Mall.

Smart Malaysia has plans to introduce even more functions and features in subsequent updates, with the first update scheduled for release in Q4 of 2023, promising an even more user-friendly, convenient and connected experience for smart #1 owners. – Sept 14, 2023

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